Privacy
Last updated 8 September 2026
Senzo turns a padel court into a smart court. Sensors on the court glass score the match, the television beside the court shows the score, and players add their names by scanning a code with their own phone. Clubs manage their branding, their sponsors and their tournaments from a dashboard.
This notice explains what we do with information about people: the players on the court, the people who enter tournaments, and the club staff who run all of it. It describes the system as it actually works, not as we would like it to work, and it names the things we do not yet do well.
Who is responsible
Senzo provides the system. Your club decides to use it, decides which courts it runs on, and controls what it does with the information the system collects about you. For the information a club collects through Senzo, you can raise a request with either the club or with us, and we will work with the club to answer it. Ask your club first if your question is about a particular match or tournament, because the club can see it and we can help.
For anything else, write to us at the address at the end of this notice.
When you play on a Senzo court
The court television shows a code. If you scan it, you get a form on your own phone where you can type the players’ names and, if you want to, add a photo of each player. There is nothing to install and no account to create.
Names are shown on the scoreboard so people can see who is playing, and they are kept with the match record afterwards so a club can look back at its results and run its tournaments. Photographs are shown beside the names during the match and are then deleted.
A photo is never taken without asking. The form will not accept one until you tick a box saying you agree it is used for this match’s scoreboard and deleted afterwards. You can leave the photos out and join anyway; nothing else changes. There is no box for the names, because the names are what the scoreboard is for, and typing one is how you ask for it to be shown.
While the match is running, the phone that filled the form can correct a name that was typed wrong.
The court itself keeps the score. It records every point as the match goes: which side won it and how long into the match it happened. That record, with the names on it, is sent to your club’s account. Nothing about who is watching the television is collected, and the television shows no advertising of ours.
When you enter a tournament
A club can put a tournament entry form online. To enter, you give your name and email address, and a phone number if you want to. Padel is played in pairs, so the form also asks for your partner’s name, email address and phone number.
That means one person usually enters another person’s details. We deal with this in the open rather than pretending otherwise. The form says, at the moment it asks, that we will email the partner to tell them. You confirm you have their permission before you can submit. Your partner then gets an email saying they have been entered, with a link where they can see the entry and say that it was not them.
Saying "this wasn’t me" flags the entry for the club to look at. Be aware of what it does not do: it does not delete anything by itself. A person at the club decides what happens next. If you want your details removed rather than flagged, write to us or to the club and say so.
You can also ask the club to withdraw your pair. If the entry has not been accepted yet, withdrawing marks it withdrawn straight away. If it has been accepted, withdrawing records that you asked, and a club manager does the rest.
Names appear on the draw and the results, which is the point of a draw. Contact details never appear there and are not shown to other entrants.
If you work at a club
Club accounts are created by us, on the club’s instruction. We hold your name, your email address, which club you belong to, your language preference, and a scrambled form of your password from which the password cannot be recovered.
You can turn on two-step sign-in or register a passkey, in which case we hold what is needed to check it. You can change your name, email address and language yourself, and you can delete your own account from your settings page, which removes it and any passkeys with it.
If a club withdraws your access, your account is switched off rather than erased, so that it can be restored if that was a mistake and so the club can see who used to have access. Tell us if you want it removed instead.
When you use our websites
There is no analytics on any Senzo site. No tracking pixel, no tag manager, no advertising network, no session recorder, no chat widget, and no third-party fonts or scripts loaded from anywhere else. We do not know how many people read this page.
senzosports.com sets no cookies at all and stores nothing in your browser, which is why it has no cookie banner. The dashboard and the player pages set a small number of cookies, and each of them does a job you would miss if it were gone.
| Cookie | What it does |
|---|---|
| Session | Remembers your signed-in session, and expires after two hours of inactivity. |
| XSRF-TOKEN | Stops another website from submitting forms as you. |
| senzo_match | Lets the phone that filled in a match form correct a name on that match, for three hours. |
| appearance | Remembers whether you chose the light or dark theme. |
| sidebar_state | Remembers whether you left the dashboard sidebar open. |
Like almost every web server, ours records the address your device connects from and which browser it is, both for the pages you sign in to and for the player pages you do not. We keep those server records for fourteen days and use them to keep the service running and secure.
How long we keep things
These windows are enforced by jobs that run on their own, not by anyone remembering to do it.
| What | How long |
|---|---|
| Player photographs | Deleted when the match finishes, and within three hours in any case. Our storage keeps its own copy of a deleted file for a short while afterwards; that copy is erased within about two days. |
| A form nobody finished | If a code is scanned and the form is never submitted, everything on it is deleted about half an hour later. |
| Player names on a match | Two years from the day the match was played, after which each name is replaced with "Player 1", "Player 2" and so on. The scores stay. |
| Names on a tournament draw | Two years from the day the tournament started, replaced the same way. |
| Tournament entry contact details | Email addresses and phone numbers are erased three months after the tournament. The entry and the name stay. |
| Web server records | Fourteen days. |
| Club staff accounts | Until the account is deleted. Switching off access does not delete it. |
| Match scores and point records | Kept indefinitely, without names once the two years are up. They are a club’s record of its own play. |
Who else sees it
We do not sell anything about you, we do not share anything for advertising, and we do not use anything about you to train anything.
One company processes data on our behalf: Amazon Web Services, which runs the servers, the database, the file storage and the email. Our emails are the ones the system has to send: an invitation to a new club account, a password reset, and the three messages a tournament entry produces.
Your club sees the information collected at your club, which is the reason the club is using Senzo. Clubs cannot see each other’s.
We would also disclose information if the law required it. That has not happened.
Where it is kept
On servers in Frankfurt, Germany, in the European Union. The database, the stored files and the email service are all in that one region.
The single exception is this marketing website, which is delivered through a content network with servers around the world, so the page you are reading may have been served from outside the EU. That network carries the website only. No information about players, tournaments or club accounts passes through it.
How it is protected
- Everything travels over an encrypted connection, and plain connections are redirected to encrypted ones.
- The database and the stored files are encrypted where they sit.
- Passwords are stored scrambled in a way that cannot be reversed. Two-step sign-in and passkeys are available.
- Each club’s data is separated from every other club’s by a check that refuses to run a query at all unless it knows which club is asking.
- The database has no address on the public internet and accepts connections only from our own application servers.
- Our staff reach the servers through a logged access service, not by logging in over the open internet. There are no long-lived server passwords.
- The operator console is served only on its own hostname, and a request for it on any other address is answered as though it does not exist.
- The database is backed up continuously and can be restored to any point in the last fourteen days.
No system is perfectly safe, and we would rather say that than imply otherwise.
Your rights, and how to use them
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to restrict what we do with it, or object to it. If you are in the European Union or the United Kingdom these are rights you have under data protection law; we will answer anyone who asks, wherever they are.
Being plain about the mechanics: except for a club account, which its owner can delete from their own settings page, there is no button for this. A request comes to a person, who finds your records and acts on them by hand. Write to the address below, tell us enough to find you, such as the club and roughly when you played or entered, and we will reply within thirty days.
If you are unhappy with how we handled it, you can complain to your country’s data protection authority.
Children
Senzo is sold to padel clubs and is not aimed at children. Children do play padel, and a child’s name or photograph can end up on a scoreboard the same way an adult’s does, put there by whoever filled in the form. If that has happened and you are the child’s parent or guardian, write to us and we will remove it.
Changes to this notice
When the product changes what it collects or how long it keeps it, this page changes with it, and the date at the top changes too. We will not quietly widen what we do with information already collected.
Contact
Write to us and a person will read it.